Terms Of Service
1. Eligibility & Jurisdiction
- Users in Hong Kong are governed by laws, including dispute resolution under the Hong Kong Online Dispute Resolution Platform.
- Minors under 16 require parental consent for data processing.
2. Data Protection (GDPR Compliance)
- Transparency: We explicitly outline data collection purposes (e.g., order fulfillment, marketing) and retain data only as necessary.
- User Rights: EEA users may request access, correction, or deletion of personal data via Privacy.
- Data Transfers: Cross-border transfers adhere to Standard Contractual Clauses (SCCs).
3. Consumer Rights
- 14-Day Right of Withdrawal: EEA users may cancel orders without reason within 14 days of delivery. Return instructions are provided at checkout and via email.
- Refunds: Issued within 14 days of receiving returned items.
- Warranties: Defective products are covered under a 2-year legal guarantee.
4. Pricing & Taxes
- Transparent Pricing: All prices include VAT (where applicable) and currency-specific duties.
- Customs Fees: For non-EEA shipments (e.g., UK), users bear import taxes unless otherwise stated.
5. Payment & Security
- PCI-DSS Compliance: Payments processed via GDPR-aligned gateways (e.g., Stripe, Adyen).
- Fraud Prevention: Suspicious transactions may require identity verification.
6. Dispute Resolution
- Jurisdiction: Disputes resolved in HKIAC member state of residence.
- Class Action Waiver: Individual arbitration or small claims court applies, except where prohibited by Hong Kong law.
7. Sustainability Commitments
- Packaging: Recyclable materials comply with Hong Kong Single-Use Plastics Directive.
8. Modifications & Notifications
- Changes to terms are notified via email 30 days prior to effective date.
Contact for Specific Inquiries:
[email protected]
+852 35958630