Shipping & Return

Shipping Policy – Free Worldwide Delivery

*Transit times are in business days and exclude customs clearance or holiday delays.

Free‑Shipping Details

1. Fulfilment Time

   • In‑stock items: orders paid before 12 PM CST on a business day ship the same day; later orders ship the next business day.

   • High‑volume promotions may add one extra business day.

2. Tracking & Notifications

   • A tracking number is emailed (and texted if subscribed) as soon as your parcel ships.

   • Real‑time tracking is also available in your account dashboard.

3. Remote Areas

   • Some remote or island postcodes may require special handling; any surcharge will be shown at checkout, but free shipping still applies.

4. Duties & Taxes

   • For international orders, any import duties, taxes, or clearance fees are the customer’s responsibility. If you refuse to pay and the parcel is returned, those fees are non‑refundable.

5. Split / Combined Shipments

   • To speed delivery, we may split multi‑item orders at no extra cost; each shipment receives its own tracking number.

   • Pre‑order items are sent separately from in‑stock items unless you request combined shipping within 12 hours of ordering.

6. Delivery‑Issue Protection

   • If tracking shows your parcel is 3 business days past the promised window, contact us for a shipping credit or replacement.

   • Report missing or damaged items within 7 days of delivery with photos; we’ll resolve the issue within 48 hours.

Returns

1. 14‑Day “No‑Questions‑Asked” Return Window
   Return any eligible bag within 14 calendar days of the delivery date for a full refund.

2. Our Return‑Shipping Advantages

   • Streamlined Online Portal: Generate a return label in under two minutes—no need to call or email first.

   • Global Drop‑Off Network: More than 50,000 partner drop‑off points worldwide, so you can hand the parcel to a location near you.

   • Discounted Rates: Although customers pay for return shipping, we pass on our bulk‑carrier discounts—return labels are typically 20‑40 % cheaper than retail counter prices.

   • Real‑Time Tracking: Track your parcel end‑to‑end inside your account dashboard.

3. Refund Processing Time

   • We inspect returned items within 48 hours of arrival.

   • Refunds to the original payment method are released within 3–5 business days after approval.

   • PayPal refunds: released by us immediately, but PayPal may take up to 14 days (or up to 30 days where local regulations require).

4. Return Shipping Costs
   Customers are responsible for paying the return postage (see discounted options above).

5. Condition of Returned Items
   Bags must be unused, in original condition, and include all tags, dust bags, and accessories.

Shipping (Outbound Orders)

• Dispatch Time: In‑stock bags ship within 1 business day.

• Transit Time: 3–8 business days for standard shipping (varies by destination).

• Tracking: You will receive a tracking link by email once your order leaves our warehouse.

• Customs & Duties: International customers are responsible for any import duties or taxes.

Payment Methods

We accept a wide variety of secure payment options:

Currencies We Support

Our store auto‑detects your location and displays prices in EUR,GBP,USD,etc.. You can also switch currencies manually from the footer dropdown. At checkout, you will be charged in the currency shown; no hidden conversion fees.

How to Start a Return

1. Visit returns.yourstore.com and enter your order number & email.

2. Select the item(s) to return, download your discounted label, and choose a nearby drop‑off point.

3. Ship the parcel within 7 days and keep the tracking receipt.

4. We’ll email you as soon as your refund is processed.